PlantShield has a vast knowledge base consisting of articles, manuals, policies, and presentations. Managing this knowledge base was a challenging task until they started using Deskhero. The AI capability of Deskhero uses OpenAI embeddings to analyze the content of the knowledge base and suggest relevant articles based on the customer's query.
The AI not only suggests articles but also ranks them based on relevance. This feature has made it easier for the support team to find the most appropriate article quickly, reducing the time spent on each ticket.
PlantShield also uses Deskhero's feature to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI analyzes these files and updates the embeddings, ensuring that the suggested articles are always up-to-date.
By leveraging Deskhero's REST API, PlantShield has been able to integrate the knowledge base with their website, providing customers with self-service options. This integration has reduced the number of tickets and improved customer satisfaction.
Overall, Deskhero's AI has transformed the way PlantShield manages their knowledge base, making it more efficient and effective.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings to analyze the content of the knowledge base and suggest relevant articles based on the customer's query.
Can Deskhero's AI analyze Word, PowerPoint, and PDF files?
Yes, Deskhero's AI can analyze Word, PowerPoint, and PDF files to generate knowledge base articles.
Can Deskhero's knowledge base be integrated with a website?
Yes, Deskhero's REST API allows you to integrate the knowledge base with your website.
* This article provides an example of how a fictive company in the Plant Cultivation and Protection Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
