EcoCultivator receives a high volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capability of Deskhero uses OpenAI embeddings to analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. The AI enhances the search results by using the embeddings to understand the context of the search query.
EcoCultivator also uses Deskhero's custom fields feature to categorize tickets based on their content. The AI analyzes these categories and uses them to improve the relevance of the suggested replies.
By integrating Deskhero's REST API with their existing systems, EcoCultivator has been able to automate many of their processes, further enhancing their efficiency.
Overall, Deskhero's AI has significantly improved the efficiency of EcoCultivator's customer support process, reducing the time spent on each ticket and improving customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings to analyze the content of each ticket and suggest relevant replies based on previous tickets, knowledge base articles, and other resources.
How does Deskhero's AI enhance the search results?
The AI enhances the search results by using the embeddings to understand the context of the search query.
Can Deskhero's AI analyze custom fields?
Yes, Deskhero's AI can analyze custom fields to improve the relevance of the suggested replies.
* This article provides an example of how a fictive company in the Plant Cultivation and Protection Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
