GreenLife Nursery receives numerous queries daily about plant care, availability, and delivery. With Deskhero's AI capabilities, they can auto-generate replies to common questions by leveraging the knowledge base articles and previous tickets. This has reduced the workload on their support team and improved response times.
The custom fields feature allows GreenLife to categorize their tickets based on plant types, care requirements, and other specifics. This structured data is then used by the AI to provide more accurate and personalized responses.
Deskhero's website scraping feature enables GreenLife to keep their knowledge base updated with the latest information from relevant websites. The AI uses this scraped data along with uploaded files like plant care manuals to enhance search results and suggested replies.
With the REST API, GreenLife has integrated Deskhero with their inventory management system. This allows the AI to access real-time data about plant availability and provide accurate information to customers.
GreenLife also uses the user groups feature to divide their support team based on expertise. The AI then routes tickets to the appropriate group, ensuring that customers receive expert advice.
How does the AI generate replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same data sources as for generating replies to improve search results. It understands the context of the search query and provides the most relevant results.
Can the AI handle complex queries?
Yes, the AI can handle complex queries. If it cannot provide a satisfactory answer, it will route the ticket to the appropriate user group for expert advice.
* This article provides an example of how a fictive company in the Plant Nursery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
