Blossom Buds gets a high volume of customer inquiries about plant varieties, care instructions, and purchase details. Using Deskhero's AI, they can automatically generate responses to these common queries by leveraging their knowledge base and past tickets. This has reduced the burden on their support team and increased customer satisfaction.
The custom email domains feature allows Blossom Buds to maintain a professional image while providing support. The AI uses this feature to route emails to the appropriate user groups, ensuring that customers receive expert advice.
Blossom Buds uses Deskhero's website scraping feature to keep their knowledge base updated with the latest plant care tips and news from relevant websites. The AI uses this data, along with uploaded files like plant care guides, to generate more accurate replies and enhance search results.
Through the REST API, Blossom Buds has integrated Deskhero with their e-commerce platform. This allows the AI to provide real-time information about plant availability and delivery status to customers.
By using the user groups feature, Blossom Buds has divided their support team based on plant types. The AI then routes tickets to the appropriate group, improving the quality of their support.
How does the AI know which user group to route the ticket to?
The AI uses the information in the ticket and the custom fields set by Blossom Buds to determine the most appropriate user group for the ticket.
How does the AI use the website scraping feature?
The AI uses the data scraped from websites, along with other data sources, to generate replies and enhance search results. It keeps the knowledge base updated with the latest information.
Can the AI provide real-time information?
Yes, by integrating Deskhero with their e-commerce platform through the REST API, the AI can access real-time data about plant availability and delivery status.
* This article provides an example of how a fictive company in the Plant Nursery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
