Seedling Solutions receives numerous queries daily about seed germination, care instructions, and troubleshooting issues. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing response times.
With Deskhero's custom fields and structured data lists, Seedling Solutions can categorize and prioritize tickets based on their urgency and topic. This allows the customer support team to handle queries more efficiently and ensures that no customer is left waiting for a response.
The AI-powered comprehensive search bar is another feature that Seedling Solutions finds invaluable. It uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information from the knowledge base, uploaded files, and even scraped website data.
Deskhero's AI capabilities also extend to the generation of knowledge base articles. By analyzing Word, PowerPoint, and PDF files, the AI can create informative articles that are then made available to customers. This not only reduces the workload of the support team but also empowers customers by providing them with the information they need.
Finally, Seedling Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further enhances the efficiency of their customer support operations.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries. This significantly reduces the time it takes for the support team to respond to customers.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings to enhance search results. It can find relevant information from the knowledge base, uploaded files, and scraped website data.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can analyze Word, PowerPoint, and PDF files to create informative knowledge base articles.
* This article provides an example of how a fictive company in the Plant Propagation from Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
