Bloom Biotech receives a wide range of customer queries, from general inquiries about their seeds to specific questions about their suitability for different climates. To manage these effectively, they use Deskhero's ticket management system, which is enhanced by the platform's AI capabilities.
The AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This not only improves response times but also ensures that the answers provided are accurate and helpful.
Bloom Biotech also uses Deskhero's AI capabilities to generate knowledge base articles. These articles, created from Word, PowerPoint, and PDF files, provide customers with detailed information about their seeds and how to grow them in different climates. This not only reduces the workload of the support team but also empowers customers by providing them with the information they need.
Deskhero's AI-powered comprehensive search bar is another feature that Bloom Biotech finds invaluable. It uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly and efficiently.
Finally, Bloom Biotech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage their customer support more effectively.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time it takes for the support team to respond to customers.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings to enhance search results. It can find relevant information from the knowledge base, uploaded files, and scraped website data.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can analyze Word, PowerPoint, and PDF files to create informative knowledge base articles.
* This article provides an example of how a fictive company in the Plant Propagation from Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
