Green Thumb Genetics deals with a wide range of customer queries, from general inquiries about their products to specific questions about the genetic modifications of their seeds. To handle these, they use Deskhero's user groups and tickets management features, which are enhanced by the platform's AI capabilities.
The AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This not only improves response times but also ensures that the answers provided are accurate and helpful.
Green Thumb Genetics also uses Deskhero's AI capabilities to generate knowledge base articles. These articles, created from Word, PowerPoint, and PDF files, provide customers with detailed information about their products and services. This reduces the number of queries the support team has to handle and improves customer satisfaction.
Deskhero's AI-powered comprehensive search bar is another feature that Green Thumb Genetics finds invaluable. It uses OpenAI Embeddings to enhance search results, making it easier for the support team to find relevant information quickly and efficiently.
Finally, Green Thumb Genetics uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage their helpdesk services more effectively.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This ensures that the answers provided are accurate and helpful.
How does the AI-powered search bar enhance efficiency?
The search bar uses OpenAI Embeddings to enhance search results. It makes it easier for the support team to find relevant information quickly and efficiently.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can analyze Word, PowerPoint, and PDF files to create informative knowledge base articles.
* This article provides an example of how a fictive company in the Plant Propagation from Seeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
