PlantPioneer's knowledge base was vast but unstructured, making it difficult for both customers and support staff to find relevant information.
By implementing Deskhero, PlantPioneer was able to leverage the platform's AI capabilities to structure their knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and categorize relevant content.
The AI-enhanced knowledge base has made it easier for customers to find the information they need, reducing the number of support tickets. It has also made it easier for the support team to find relevant information when responding to customer queries.
Furthermore, the AI capabilities of Deskhero have enabled PlantPioneer to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly expanded their knowledge base, making it more comprehensive and useful for customers.
Deskhero's AI capabilities have transformed PlantPioneer's knowledge base, making it more accessible and useful for both customers and support staff.
How has Deskhero improved PlantPioneer's knowledge base?
Deskhero's AI capabilities have structured and categorized PlantPioneer's knowledge base, making it easier for customers and support staff to find relevant information.
How does Deskhero's AI categorize content in the knowledge base?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find and categorize relevant content.
How has Deskhero expanded PlantPioneer's knowledge base?
Deskhero's AI capabilities have enabled PlantPioneer to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, significantly expanding their knowledge base.
* This article provides an example of how a fictive company in the Plant Propagation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
