BloomBoost's customer support team was overwhelmed with the increasing volume of customer tickets. They needed a solution that could help them manage these tickets more effectively.
With Deskhero, BloomBoost was able to leverage the platform's advanced AI capabilities to handle their customer tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then used to categorize and prioritize tickets, making it easier for the support team to manage them. This has significantly reduced the time taken to resolve customer issues, improving customer satisfaction levels.
Additionally, the AI capabilities of Deskhero have enabled BloomBoost to automate the ticket assignment process. This has further improved their efficiency and productivity.
Deskhero's AI capabilities have transformed BloomBoost's ticket management process, enabling them to provide faster and more efficient responses to their customers.
How has Deskhero improved BloomBoost's ticket management process?
Deskhero's AI capabilities categorize and prioritize tickets, making it easier for the support team to manage them. This has significantly reduced the time taken to resolve customer issues.
How does Deskhero's AI categorize and prioritize tickets?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then used to categorize and prioritize tickets.
How has Deskhero automated the ticket assignment process?
Deskhero's AI capabilities have enabled BloomBoost to automate the ticket assignment process, improving their efficiency and productivity.
* This article provides an example of how a fictive company in the Plant Propagation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
