GreenGrow's customer support team was struggling with the increasing volume of customer queries and complaints. They needed a solution that could help them manage and respond to these tickets more efficiently.
With Deskhero, GreenGrow was able to leverage the platform's advanced AI capabilities to handle their customer tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction levels.
Additionally, the comprehensive search bar enhanced by AI has made it easier for the support team to find relevant information quickly. This has further improved their efficiency and productivity.
Deskhero's AI capabilities have transformed GreenGrow's customer support services, enabling them to provide faster and more accurate responses to their customers.
How has Deskhero improved GreenGrow's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other relevant data. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's AI find relevant content?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
How has Deskhero's AI enhanced the search functionality?
The comprehensive search bar is enhanced by AI, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Plant Propagation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
