Blossom Landscapes has a vast array of services and products, which often leads to a high volume of customer queries. To manage these effectively, the company uses Deskhero's AI capabilities to generate structured data lists from their extensive knowledge base, making it easier for the support team to find relevant information.
The company also uses Deskhero's AI-powered comprehensive search bar to swiftly locate relevant tickets and user groups. This significantly reduces the time spent on searching for information, allowing the support team to concentrate on resolving customer issues.
Blossom Landscapes uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only improves the efficiency of the support team but also ensures a consistent quality of responses.
By using Deskhero's custom fields and email domains, Blossom Landscapes can categorize and manage customer queries more effectively. The AI-powered ticket management system also assists in prioritizing and resolving tickets promptly.
Lastly, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration further enhances the efficiency of the customer support process.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities assist in quickly finding relevant content from the knowledge base, generating suggested replies based on previous tickets and knowledge base articles, and managing and prioritizing tickets. This reduces the time spent on searching for information and allows the support team to focus more on resolving customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero ensure the quality of customer support responses?
Deskhero generates suggested replies based on previous tickets and knowledge base articles. This ensures that the responses are consistent and based on the company's established knowledge and practices.
* This article provides an example of how a fictive company in the Planting & Gardening Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
