Nature's Touch has an extensive knowledge base consisting of articles, manuals, and policies related to various planting services. The company uses Deskhero's AI capabilities to generate structured data lists from this knowledge base. This enables the customer support team to quickly find relevant content when dealing with customer queries.
The company also uses the AI-powered comprehensive search bar to swiftly locate relevant tickets and user groups. This significantly reduces the time spent on searching for information, allowing the support team to concentrate on resolving customer issues.
Nature's Touch leverages Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only improves the efficiency of the support team but also ensures a consistent quality of responses.
By using Deskhero's custom fields and email domains, Nature's Touch is able to categorize and manage customer queries more effectively. The AI-powered ticket management system also helps in prioritizing and resolving tickets in a timely manner.
Finally, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration further enhances the efficiency of the customer support process.
How does Deskhero's AI capabilities help in improving the efficiency of the support team?
Deskhero's AI capabilities help in quickly finding relevant content from the knowledge base, generating suggested replies based on previous tickets and knowledge base articles, and managing and prioritizing tickets. This reduces the time spent on searching for information and allows the support team to focus more on resolving customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
How does Deskhero ensure the quality of customer support responses?
Deskhero generates suggested replies based on previous tickets and knowledge base articles. This ensures that the responses are consistent and based on the company's established knowledge and practices.
* This article provides an example of how a fictive company in the Planting & Gardening Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
