GreenGrow receives numerous inquiries daily about crop planting techniques, best practices, and troubleshooting. They use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has drastically reduced the time spent by their support team in crafting responses.
With Deskhero's custom fields and structured data lists, GreenGrow has been able to categorize and prioritize tickets effectively. The AI-powered search bar helps them find relevant content quickly, further speeding up their response time.
GreenGrow also utilizes Deskhero's knowledge base feature. The AI capability of Deskhero generates articles from word, powerpoint, pdf files, and even scrapes data from their website. This has made it easier for their customers to find solutions without reaching out to the support team.
The REST API provided by Deskhero has enabled GreenGrow to integrate their existing systems with the platform. This seamless integration has made it easier for their support team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have made GreenGrow's customer support more efficient and effective. Their customers are happier, and their support team is less stressed.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This reduces the time spent by the support team in crafting responses.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI-powered search bar helps in finding relevant content quickly. This speeds up the process of managing and responding to tickets.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capability generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This enhances the knowledge base and makes it easier for customers to find solutions.
* This article provides an example of how a fictive company in the Planting of Non-perennial Crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
