Harvest Haven receives a multitude of customer inquiries daily. They use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has considerably reduced their response time and increased customer satisfaction.
Using Deskhero's custom fields and structured data lists, Harvest Haven has been able to effectively categorize and prioritize tickets. The AI-powered search bar helps them find relevant content swiftly, making their ticket management more efficient.
Harvest Haven also utilizes Deskhero's knowledge base feature. The AI capability of Deskhero generates articles from word, powerpoint, pdf files, and even scrapes data from their website. This has enriched their knowledge base, making it easier for customers to find solutions on their own.
The REST API provided by Deskhero has facilitated Harvest Haven to integrate their existing systems with the platform. This seamless integration has simplified their support processes, making it easier for their support team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have streamlined Harvest Haven's customer support. Their customers are more satisfied, and their support team is more efficient.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This considerably reduces response time.
How does Deskhero's AI capabilities help in efficient ticket management?
Deskhero's AI-powered search bar helps in finding relevant content swiftly. This makes ticket management more efficient.
How does Deskhero's AI capabilities enrich the knowledge base?
Deskhero's AI capability generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This enriches the knowledge base, making it easier for customers to find solutions on their own.
* This article provides an example of how a fictive company in the Planting of Non-perennial Crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
