Seedling Success deals with a high volume of customer inquiries daily. They use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly improved their ticket resolution time.
Using Deskhero's custom fields and structured data lists, Seedling Success has been able to effectively categorize and prioritize tickets. The AI-powered search bar helps them find relevant content promptly, making their ticket management more efficient.
Seedling Success also leverages Deskhero's knowledge base feature. The AI capability of Deskhero generates articles from word, powerpoint, pdf files, and even scrapes data from their website. This has made self-service easier for their customers, reducing the load on their support team.
The REST API provided by Deskhero has allowed Seedling Success to integrate their existing systems with the platform. This seamless integration has streamlined their support processes, making it easier for their support team to manage tickets and user groups.
Overall, Deskhero's advanced AI capabilities have empowered Seedling Success's customer support. Their customers are more satisfied, and their support team is more productive.
How does Deskhero's AI capabilities improve ticket resolution time?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly improves ticket resolution time.
How does Deskhero's AI capabilities help in ticket management?
Deskhero's AI-powered search bar helps in finding relevant content promptly. This makes ticket management more efficient.
How does Deskhero's AI capabilities enhance the self-service experience?
Deskhero's AI capability generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This enhances the self-service experience for customers.
* This article provides an example of how a fictive company in the Planting of Non-perennial Crops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
