PlastiTech Solutions uses Deskhero's AI to manage their extensive knowledge base, which includes technical specifications, user manuals, and troubleshooting guides for their plastic injection moulding machines. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, improving the accuracy and speed of their helpdesk responses.
Deskhero's AI also assists PlastiTech Solutions in managing their user groups. The AI analyses the user data and categorizes users based on their needs and preferences. This allows the helpdesk team to provide personalized support to each user group, enhancing user satisfaction.
The AI capabilities of Deskhero have also improved the functionality of PlastiTech Solutions' kanban board. The AI analyses the status and priority of the tasks and automatically updates the kanban board, helping the helpdesk team to manage their tasks more efficiently.
Furthermore, PlastiTech Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the company to leverage the AI capabilities of Deskhero while maintaining their existing workflows.
Overall, the advanced AI capabilities of Deskhero have enabled PlastiTech Solutions to provide more personalized and efficient helpdesk services, improving user satisfaction and loyalty.
How does Deskhero's AI improve the personalization of helpdesk services?
Deskhero's AI analyses the user data and categorizes users based on their needs and preferences. This allows the helpdesk team to provide personalized support to each user group, enhancing user satisfaction.
How does Deskhero's AI enhance the functionality of the kanban board?
The AI analyses the status and priority of the tasks and automatically updates the kanban board, helping the helpdesk team to manage their tasks more efficiently.
Can Deskhero be integrated with existing CRM systems?
Yes, Deskhero's REST API allows for seamless integration with existing CRM systems, enabling companies to leverage its AI capabilities while maintaining their existing workflows.
* This article provides an example of how a fictive company in the Plastic injection moulding machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
