MoldMaster Inc. uses Deskhero's advanced AI capabilities to manage their vast knowledge base, which includes manuals, policies, and presentations related to their plastic injection moulding machines. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the speed and accuracy of their customer support responses.
Deskhero's AI also helps MoldMaster Inc. in managing their tickets more efficiently. The AI analyses the content of the tickets and categorizes them based on their urgency and relevance. This allows the support team to prioritize their tasks and respond to critical issues promptly.
The AI capabilities of Deskhero have also improved the search functionality of MoldMaster Inc.'s customer support portal. By using the AI-generated embeddings, the search bar can provide more accurate and relevant results, making it easier for customers to find the information they need.
Moreover, MoldMaster Inc. uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the AI capabilities of Deskhero without disrupting their current workflows.
Overall, the advanced AI capabilities of Deskhero have enabled MoldMaster Inc. to provide faster and more accurate customer support, improving customer satisfaction and loyalty.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI analyses the content of the tickets and categorizes them based on their urgency and relevance. This allows the support team to prioritize their tasks and respond to critical issues promptly.
How does Deskhero's AI enhance the search functionality of the customer support portal?
By using the AI-generated embeddings, the search bar can provide more accurate and relevant results, making it easier for customers to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling companies to leverage its AI capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Plastic injection moulding machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
