Oceanic Dream Builders has a diverse clientele with unique needs and queries. The company uses Deskhero's advanced AI capabilities to quickly and accurately respond to customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, enhancing the speed and accuracy of the company's customer service.
The company also uses Deskhero's AI capabilities to manage their workflow more efficiently. The AI's ability to analyze and categorize tickets based on their content helps the team prioritize tasks and allocate resources more effectively. The Kanban board feature provides a visual representation of the workflow, further improving the team's productivity.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping Oceanic Dream Builders' support team find relevant information quickly. The search results are enhanced by the AI, which uses embeddings to find related content across various sources. This has reduced the time spent on searching for information and increased the team's efficiency.
Moreover, the company uses Deskhero's custom fields and structured data lists to organize their data better. The AI capabilities help in automating this process, saving the team valuable time that can be used on more critical tasks.
Overall, Deskhero's advanced AI capabilities have enabled Oceanic Dream Builders to provide superior customer service and manage their workflow more efficiently. The platform's features have significantly improved the team's productivity and the quality of their service.
How does Deskhero's AI improve the efficiency of customer service?
Deskhero's AI leverages OpenAI Embeddings from various sources to find relevant content for customer inquiries. This content is then used to generate suggested replies, enhancing the speed and accuracy of the customer service.
How does Deskhero's AI help in workflow management?
Deskhero's AI analyzes and categorizes tickets based on their content, helping the team prioritize tasks and allocate resources more effectively. The Kanban board feature provides a visual representation of the workflow, further improving productivity.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses embeddings to find related content across various sources, enhancing the search results. This reduces the time spent on searching for information and increases the team's efficiency.
* This article provides an example of how a fictive company in the Pleasure Boat Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
