Luxury Yacht Creations has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. The company uses Deskhero's AI capabilities to manage this knowledge base more efficiently. The AI uses OpenAI Embeddings to find relevant content across the knowledge base, enhancing the quality of the information available to the support team and the customers.
The company also uses Deskhero's AI to improve their customer interaction. The AI generates suggested replies based on the content found using the embeddings, enabling the support team to respond to customer inquiries quickly and accurately. This has resulted in improved customer satisfaction and loyalty.
Deskhero's AI-powered comprehensive search bar has been a game-changer for Luxury Yacht Creations. The AI enhances the search results by finding related content across various sources, reducing the time spent on searching for information and increasing the team's efficiency.
Furthermore, the company uses Deskhero's custom email domains and user groups features to personalize their customer interaction. The AI capabilities help in automating this process, providing a more personalized and efficient service to the customers.
In conclusion, Deskhero's advanced AI capabilities have enabled Luxury Yacht Creations to manage their knowledge base more efficiently and improve their customer interaction. The platform's features have significantly improved the team's productivity and the quality of their service.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content across the knowledge base. This enhances the quality of the information available to the support team and the customers, making the management of the knowledge base more efficient.
How does Deskhero's AI improve customer interaction?
Deskhero's AI generates suggested replies based on the content found using the embeddings. This enables the support team to respond to customer inquiries quickly and accurately, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by finding related content across various sources. This reduces the time spent on searching for information and increases the team's efficiency.
* This article provides an example of how a fictive company in the Pleasure Boat Building industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
