AquaCraft Services is known for its prompt and efficient customer service. To maintain this reputation, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. This content is then used to generate suggested replies, allowing support agents to respond to customers faster.
Deskhero's AI also helps AquaCraft Services categorize incoming tickets based on their content. This ensures that each ticket is routed to the most appropriate support agent, further improving response times.
The company also uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find relevant information from their knowledge base, previous tickets, and uploaded files. This allows support agents to provide accurate and timely responses to customer queries.
AquaCraft Services has also integrated Deskhero's REST API into their existing systems, allowing them to automate the creation of tickets from various channels. This ensures that all customer queries are captured and addressed promptly.
By leveraging Deskhero's advanced AI capabilities, AquaCraft Services has been able to improve their response times, enhance their customer service, and maintain their reputation in the industry.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to find relevant content for each ticket and generate suggested replies. This allows support agents to respond to customers faster. The AI also helps categorize incoming tickets, ensuring they are routed to the most appropriate agent.
How does AquaCraft Services use Deskhero's search bar feature?
AquaCraft Services uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information from their knowledge base, previous tickets, and uploaded files. This allows support agents to provide accurate and timely responses to customer queries.
How does AquaCraft Services use Deskhero's REST API?
AquaCraft Services has integrated Deskhero's REST API into their existing systems to automate the creation of tickets from various channels. This ensures that all customer queries are captured and addressed promptly.
* This article provides an example of how a fictive company in the Pleasure Boat Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
