BlueWave Repairs receives a wide variety of customer queries every day. To manage these effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each ticket. This content is then used to generate suggested replies, helping support agents resolve tickets faster.
Deskhero's AI also helps BlueWave Repairs categorize incoming tickets based on their content. This allows the company to route tickets to the most suitable support agent, improving resolution times and customer satisfaction.
The company also uses Deskhero's comprehensive search bar feature, enhanced by AI, to quickly find relevant information from their knowledge base, previous tickets, and uploaded files. This enables support agents to provide accurate and timely responses to customer queries.
BlueWave Repairs has also integrated Deskhero's REST API into their existing systems, allowing them to automate the creation of tickets from various channels. This ensures that all customer queries are captured and addressed in a timely manner.
By using Deskhero's advanced AI capabilities, BlueWave Repairs has been able to streamline their support operations, improve their service quality, and enhance their customer satisfaction.
How does Deskhero's AI help in managing tickets at BlueWave Repairs?
Deskhero's AI uses OpenAI embeddings to find relevant content for each ticket and generate suggested replies. This helps support agents at BlueWave Repairs resolve tickets faster. The AI also helps categorize incoming tickets, improving resolution times and customer satisfaction.
How does BlueWave Repairs use Deskhero's search bar feature?
BlueWave Repairs uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information from their knowledge base, previous tickets, and uploaded files. This enables support agents to provide accurate and timely responses to customer queries.
How does BlueWave Repairs use Deskhero's REST API?
BlueWave Repairs has integrated Deskhero's REST API into their existing systems to automate the creation of tickets from various channels. This ensures that all customer queries are captured and addressed in a timely manner.
* This article provides an example of how a fictive company in the Pleasure Boat Repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
