DrainDefenders uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles. This has resulted in quicker resolution of issues and more satisfied customers.
Deskhero's AI also enhances DrainDefenders' search results. When a customer searches for a solution on DrainDefenders' website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide the most relevant results.
DrainDefenders also leverages Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then added to the knowledge base. This has made it easier for DrainDefenders to maintain an up-to-date and comprehensive knowledge base.
The structured data lists feature of Deskhero allows DrainDefenders to organize their customer data in a structured manner. This has made it easier for them to track customer interactions and provide personalized support.
Finally, DrainDefenders uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to provide high-quality customer support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
How does Deskhero's AI enhance search results?
When a customer searches for a solution on the website, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
How does DrainDefenders use Deskhero's structured data lists feature?
DrainDefenders uses the structured data lists feature to organize their customer data in a structured manner. This makes it easier for them to track customer interactions and provide personalized support.
* This article provides an example of how a fictive company in the Plumbing Installation Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
