PlumbPerfect uses Deskhero's ticket management system to handle all customer queries and complaints. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies based on previous tickets and knowledge base articles. This has resulted in quicker resolution of issues and more satisfied customers.
Deskhero's AI also enhances PlumbPerfect's search results. When a customer searches for a solution on PlumbPerfect's website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide the most relevant results.
PlumbPerfect also leverages Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then added to the knowledge base. This has made it easier for PlumbPerfect to maintain an up-to-date and comprehensive knowledge base.
The custom fields feature of Deskhero allows PlumbPerfect to categorize tickets based on the type of issue, location, and other relevant factors. This makes it easier for the support team to prioritize and handle tickets.
Finally, PlumbPerfect uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to provide high-quality customer support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies.
How does Deskhero's AI enhance search results?
When a customer searches for a solution on the website, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
How does PlumbPerfect use Deskhero's custom fields feature?
PlumbPerfect uses the custom fields feature to categorize tickets based on the type of issue, location, and other relevant factors. This helps the support team prioritize and handle tickets more efficiently.
* This article provides an example of how a fictive company in the Plumbing Installation Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
