PipeMasters uses Deskhero's user groups feature to organize their support team based on expertise and location. The AI capabilities of Deskhero then assign tickets to the most suitable group based on the content of the ticket. This has resulted in quicker resolution of issues and higher customer satisfaction.
Deskhero's AI also enhances PipeMasters' search results. When a customer searches for a solution on PipeMasters' website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to provide the most relevant results.
PipeMasters also leverages Deskhero's knowledge base feature. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files which are then added to the knowledge base. This has made it easier for PipeMasters to maintain an up-to-date and comprehensive knowledge base.
The custom email domains feature of Deskhero allows PipeMasters to maintain a professional image in their communications. This has helped them build trust with their customers and improve their brand image.
Finally, PipeMasters uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their operations and made it easier for them to provide high-quality customer support.
How does Deskhero's AI assign tickets to user groups?
Deskhero's AI analyzes the content of each ticket and assigns it to the most suitable user group based on the issue and location mentioned in the ticket.
How does Deskhero's AI enhance search results?
When a customer searches for a solution on the website, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
How does PipeMasters use Deskhero's custom email domains feature?
PipeMasters uses the custom email domains feature to maintain a professional image in their communications. This helps them build trust with their customers and improve their brand image.
* This article provides an example of how a fictive company in the Plumbing Installation Activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
