PipeMasters has a vast knowledge base consisting of installation guides, troubleshooting manuals, and other resources. They use Deskhero to manage this knowledge base, with the platform's AI capabilities playing a crucial role in keeping the knowledge base updated and organized.
With Deskhero, PipeMasters can generate knowledge base articles from Word, PowerPoint, and PDF files. The AI uses OpenAI embeddings to understand the content of these files and categorize them appropriately in the knowledge base. This saves significant time and effort that would otherwise be spent on manual categorization.
Deskhero's AI also enhances the search functionality of the knowledge base. When a customer service representative or a customer searches for information, the AI uses the OpenAI embeddings to find the most relevant content. This ensures that users can quickly find the information they need, improving the efficiency of customer support.
Furthermore, PipeMasters uses Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape information from their website and add it to the knowledge base, ensuring that the knowledge base always contains the latest information.
Overall, Deskhero's advanced AI capabilities have helped PipeMasters to build and manage an efficient, up-to-date knowledge base, enhancing their customer support process.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI embeddings to understand the content of files and categorize them appropriately in the knowledge base. It also enhances the search functionality of the knowledge base, ensuring that users can quickly find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to scrape information from the company's website and add it to the knowledge base. This ensures that the knowledge base always contains the latest information.
Can Deskhero generate knowledge base articles from files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. The platform's AI capabilities help in understanding the content of these files and categorizing them appropriately in the knowledge base.
* This article provides an example of how a fictive company in the Plumbing Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
