DrainSolvers receives numerous customer support tickets every day. Managing these tickets can be a daunting task, but with Deskhero, DrainSolvers can handle them efficiently. The platform's Kanban board provides a visual representation of the tickets, making it easy to track their progress.
Deskhero's AI capabilities play a crucial role in managing these tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries. This reduces the time taken to respond to tickets and improves the accuracy of the responses.
The AI also enhances the search functionality within the platform. When a customer service representative needs to find information to resolve a ticket, the AI uses the OpenAI embeddings to find the most relevant content. This ensures that representatives can quickly find the information they need, speeding up the resolution process.
Furthermore, DrainSolvers uses Deskhero's custom fields feature to capture specific information about each ticket. This helps them to understand the nature of each query better and provide personalized service to customers.
Overall, Deskhero's advanced AI capabilities have enabled DrainSolvers to improve their ticket management process, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and other sources to generate suggested replies to customer queries. It also enhances the search functionality within the platform, helping representatives to quickly find the information they need to resolve tickets.
How does Deskhero's Kanban board help in ticket management?
Deskhero's Kanban board provides a visual representation of the tickets, making it easy to track their progress. This helps in managing the tickets efficiently and ensuring timely resolution.
Can Deskhero capture specific information about each ticket?
Yes, Deskhero's custom fields feature allows companies to capture specific information about each ticket. This helps in understanding the nature of each query better and providing personalized service to customers.
* This article provides an example of how a fictive company in the Plumbing Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
