PlumbPerfect receives a high volume of customer queries daily, ranging from installation inquiries to troubleshooting requests. With Deskhero, these queries are automatically sorted into structured data lists and assigned to the appropriate user groups based on the type of query. This ensures that the right team handles each ticket, improving response times and customer satisfaction.
Deskhero's advanced AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the AI to generate suggested replies to customer queries, significantly reducing the time taken to draft responses.
The AI also enhances the search results within the platform. When a customer service representative searches for information to assist a customer, the AI uses the OpenAI embeddings to find the most relevant content. This ensures that representatives can quickly find the information they need to resolve customer issues.
Deskhero's custom email domains feature allows PlumbPerfect to maintain a professional image in their communications. The custom fields feature also enables them to capture specific information about each customer query, which aids in providing personalized service.
Overall, Deskhero's advanced AI capabilities have enabled PlumbPerfect to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries and enhance search results. This helps in providing quick, accurate responses to customers.
How does Deskhero ensure that the right team handles each customer query?
Deskhero sorts incoming customer queries into structured data lists and assigns them to the appropriate user groups based on the type of query. This ensures that each query is handled by the right team.
How does Deskhero maintain a professional image in customer communications?
Deskhero allows companies to use custom email domains for their customer communications, helping to maintain a professional image.
* This article provides an example of how a fictive company in the Plumbing Installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
