PlumbPerfect receives hundreds of customer queries daily through various channels. They use Deskhero's ticket management system to organize these queries, ensuring that no customer request is overlooked. The platform's user groups feature allows them to categorize their support team based on expertise, ensuring that tickets are assigned to the most suitable team member.
With Deskhero's custom fields, PlumbPerfect can tailor their ticket forms to capture specific information about each plumbing issue. This structured data helps them to understand the problem better and provide a more accurate solution.
Deskhero's advanced AI capabilities play a crucial role in improving PlumbPerfect's customer support efficiency. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The AI also enhances the search results in the knowledge base. When customers search for solutions to their problems, the AI ensures that they get the most relevant and helpful articles. This reduces the number of tickets raised and frees up the support team to focus on more complex issues.
Finally, PlumbPerfect uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible, further improving their support efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, which significantly reduces the time it takes to respond to customer queries.
How does the AI enhance search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant articles from the knowledge base, ensuring that customers get the most helpful solutions to their problems.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Plumbing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
