PipeDream Plumbing handles a high volume of customer queries daily. They utilize Deskhero's ticket management system to efficiently organize these queries, ensuring every customer request is addressed promptly. The user groups feature allows them to sort their support team based on expertise, ensuring tickets are assigned to the right personnel.
Using Deskhero's custom fields, PipeDream captures specific details about each plumbing issue. This structured data aids in understanding the problem better and providing a more precise solution.
Deskhero's advanced AI capabilities are instrumental in enhancing PipeDream's customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly speeding up response times.
The AI also optimizes the search results in the knowledge base. When customers search for solutions, the AI ensures they receive the most relevant and useful articles. This reduces the number of tickets raised, allowing the support team to concentrate on more complex issues.
Lastly, PipeDream uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures all customer data is centralized and readily available, further enhancing their support efficiency.
How does Deskhero's AI enhance response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, which significantly reduces the time it takes to respond to customer queries.
How does the AI optimize search results in the knowledge base?
The AI uses OpenAI Embeddings to understand the context of the search query. It then finds the most relevant articles from the knowledge base, ensuring that customers get the most helpful solutions to their problems.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Plumbing Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
