AudioWave deals with a wide range of customer queries, from technical support to content recommendations. Deskhero's ticket management feature, combined with its AI capabilities, has made handling these queries more efficient. The AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant responses, reducing the time spent by customer service representatives on each ticket.
AudioWave's knowledge base is a critical resource for their customers and employees. Deskhero's AI capabilities have made this vast library easily searchable. The AI uses embeddings from the knowledge base articles and other uploaded files to enhance search results, making it easier for users to find the information they need.
Deskhero's website scraping feature has been instrumental in refining AudioWave's content strategy. The AI can scrape data from various podcasting websites, providing insights into trending topics and popular podcasts. This information is used to guide the curation and recommendation of podcasts on the platform.
AudioWave also uses Deskhero's custom fields and user groups features to segment their customers and tailor their services accordingly. The AI capabilities of Deskhero have made this process more accurate and efficient.
Overall, the integration of Deskhero and its advanced AI capabilities has significantly improved the efficiency of AudioWave's operations, leading to higher customer satisfaction and a more targeted content strategy.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant responses. This reduces the time spent by customer service representatives on each ticket, improving response times.
How does Deskhero's AI enhance the searchability of AudioWave's knowledge base?
The AI uses embeddings from the knowledge base articles and other uploaded files to enhance search results. This makes it easier for users to find the information they need.
How does Deskhero's website scraping feature benefit AudioWave?
The AI can scrape data from various podcasting websites, providing insights into trending topics and popular podcasts. This information is used to guide the curation and recommendation of podcasts on the platform.
* This article provides an example of how a fictive company in the Podcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
