PodcastPro receives numerous customer queries daily, from technical issues to content-related inquiries. The ticket management feature of Deskhero, combined with its AI capabilities, has made handling these queries more efficient. The AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant responses, reducing the time spent by customer service representatives on each ticket.
The knowledge base of PodcastPro is extensive, containing numerous articles, tutorials, and user manuals. Deskhero's AI capabilities have made this vast library easily searchable. The AI uses embeddings from the knowledge base articles and other uploaded files to enhance search results, making it easier for both customers and employees to find the information they need.
Deskhero's website scraping feature has been particularly beneficial for PodcastPro's marketing team. The AI can scrape data from various podcasting websites, providing valuable insights into trending topics and popular podcasts. This information is used to guide the production of new content.
PodcastPro also uses Deskhero's custom fields and user groups features to categorize their customers and tailor their services accordingly. The AI capabilities of Deskhero have made this process more accurate and efficient.
Overall, the integration of Deskhero and its advanced AI capabilities has significantly improved the efficiency of PodcastPro's operations, leading to higher customer satisfaction and better content management.
How does Deskhero's AI improve the response time to customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and suggest relevant responses. This reduces the time spent by customer service representatives on each ticket, improving response times.
How does Deskhero's AI enhance the searchability of PodcastPro's knowledge base?
The AI uses embeddings from the knowledge base articles and other uploaded files to enhance search results. This makes it easier for both customers and employees to find the information they need.
How does Deskhero's website scraping feature benefit PodcastPro?
The AI can scrape data from various podcasting websites, providing valuable insights into trending topics and popular podcasts. This information is used to guide the production of new content.
* This article provides an example of how a fictive company in the Podcasting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
