Verses Unbound receives numerous queries and feedback from its users daily. To manage these effectively, they utilize Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance, thus improving response times and customer satisfaction.
The platform also uses Deskhero's knowledge base feature to create a comprehensive repository of information. This includes FAQs, guidelines for posting, and information about various poetry styles. The AI capabilities of Deskhero auto-generate articles from uploaded files like guidelines and policies, making the process efficient and less time-consuming.
Deskhero's advanced AI capabilities are also used to enhance the search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant and personalized search results to the users.
With the custom email domains feature, Verses Unbound maintains a professional image in its communication with users. The AI capabilities of Deskhero help in drafting suggested replies, saving time and ensuring consistency in responses.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Verses Unbound's customer support services, leading to increased user satisfaction and engagement.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and relevance. This helps in improving response times and overall customer satisfaction.
How does Deskhero's AI enhance the search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant and personalized search results to the users.
How does Deskhero's AI assist in drafting emails?
Deskhero's AI uses the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, saving time and ensuring consistency in responses.
* This article provides an example of how a fictive company in the Poetry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
