Rhyme and Reason receives a large number of queries from aspiring poets and readers. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing these tickets based on their nature, thus improving response times and customer satisfaction.
The platform also uses Deskhero's knowledge base feature to create a comprehensive repository of information. This includes FAQs, submission guidelines, and information about various poetry styles. The AI capabilities of Deskhero auto-generate articles from uploaded files like guidelines and policies, making the process efficient and less time-consuming.
Deskhero's advanced AI capabilities are also used to enhance the search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant and personalized search results to the users.
With the custom email domains feature, Rhyme and Reason maintains a professional image in its communication with users. The AI capabilities of Deskhero help in drafting suggested replies, saving time and ensuring consistency in responses.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of Rhyme and Reason's customer support services, leading to increased user satisfaction and engagement.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI categorizes and prioritizes tickets based on their nature. This helps in improving response times and overall customer satisfaction.
How does Deskhero's AI enhance the search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant and personalized search results to the users.
How does Deskhero's AI assist in drafting emails?
Deskhero's AI uses the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, saving time and ensuring consistency in responses.
* This article provides an example of how a fictive company in the Poetry industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
