BuffingBros has an extensive knowledge base to help customers understand their services and solve common issues. However, maintaining and updating this knowledge base was a cumbersome task. They needed a solution that could automate this process and improve its effectiveness.
With Deskhero, BuffingBros was able to leverage AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has significantly reduced the time and effort required to maintain the knowledge base.
Deskhero's AI also enhances the search results in the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for customers to find the information they need, improving the effectiveness of the knowledge base.
Furthermore, the AI generates suggested replies based on the knowledge base articles. This has improved the efficiency of the support team and ensured consistent and accurate responses to customer queries.
By leveraging Deskhero's AI capabilities, BuffingBros has been able to enhance their knowledge base, improve customer self-service, and streamline their support operations.
How has Deskhero helped in maintaining BuffingBros' knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the website, reducing the time and effort required to maintain the knowledge base.
How has Deskhero improved the search results in BuffingBros' knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, enhancing the search results in the knowledge base.
How does Deskhero ensure consistent and accurate responses to customer queries at BuffingBros?
Deskhero's AI generates suggested replies based on the knowledge base articles, ensuring consistent and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Polishing and Buffing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
