ShineMasters was struggling with managing the increasing volume of customer support tickets. They needed a solution that could automate the ticket management process and improve the efficiency of their support team.
With Deskhero, ShineMasters was able to automate their ticket management process. The AI capabilities of Deskhero analyze the content of the tickets and categorize them accordingly. This has significantly reduced the manual effort required and improved the response time to customer queries.
Deskhero's AI also generates suggested replies based on previous tickets and knowledge base articles. This has not only improved the efficiency of the support team but also ensured consistent and accurate responses to customer queries.
Furthermore, the AI enhances the search results on ShineMasters' helpdesk. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for customers to find the information they need, reducing the number of support tickets.
By leveraging Deskhero's AI capabilities, ShineMasters has been able to improve the efficiency of their customer support operations, enhance customer satisfaction, and free up resources for other critical tasks.
How has Deskhero improved the ticket management process at ShineMasters?
Deskhero's AI analyzes the content of the tickets and categorizes them automatically, reducing the manual effort required and improving the response time to customer queries.
How does Deskhero ensure consistent and accurate responses to customer queries at ShineMasters?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, ensuring consistent and accurate responses to customer queries.
How has Deskhero improved the search results on ShineMasters' helpdesk?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, enhancing the search results on the helpdesk.
* This article provides an example of how a fictive company in the Polishing and Buffing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
