PolishPro receives numerous customer queries daily regarding their services, pricing, and technical issues. Managing these queries manually was proving to be time-consuming and error-prone. They turned to Deskhero for a solution.
With Deskhero, PolishPro was able to automate their ticket management process. The AI capabilities of Deskhero analyze the content of the tickets and categorize them accordingly. This has significantly reduced the manual effort required and improved the response time to customer queries.
The AI also helps in generating suggested replies based on previous tickets and knowledge base articles. This feature has not only improved the efficiency of the support team but also ensured consistent and accurate responses to customer queries.
Deskhero's AI capabilities have also enhanced the search results on PolishPro's helpdesk. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This has made it easier for customers to find the information they need, reducing the number of support tickets.
Overall, Deskhero's AI capabilities have helped PolishPro improve their customer support operations, enhancing customer satisfaction and freeing up resources for other critical tasks.
How has Deskhero improved the response time to customer queries?
Deskhero's AI analyzes the content of the tickets and categorizes them automatically, reducing the manual effort required and improving the response time.
How does Deskhero ensure consistent and accurate responses to customer queries?
Deskhero's AI generates suggested replies based on previous tickets and knowledge base articles, ensuring consistent and accurate responses.
How has Deskhero improved the search results on PolishPro's helpdesk?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, enhancing the search results.
* This article provides an example of how a fictive company in the Polishing and Buffing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
