PearlDent Services receives a high volume of customer queries daily. To manage these queries efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which is then used to generate suggested replies. This significantly reduces the response time and improves customer satisfaction.
The AI-powered comprehensive search bar in Deskhero has been very beneficial for PearlDent. It uses the same AI embeddings to provide enhanced search results, making it easier for the customer support team to find relevant information quickly and respond to customer queries promptly.
PearlDent has also integrated Deskhero's REST API with their existing systems to have a unified view of all customer interactions. This integration has enabled them to provide personalized support and improve their customer satisfaction rate.
Deskhero's custom fields and structured data lists have helped PearlDent in categorizing and prioritizing customer queries effectively. This feature has improved their ticket management process and reduced the overall resolution time.
Moreover, PearlDent has used Deskhero's knowledge base feature to create a self-service portal for their customers. The AI capabilities of Deskhero automatically generate articles from various file formats and scrape data from the company's website, making the process of updating the knowledge base easy and efficient.
How does Deskhero's AI capabilities assist in managing customer queries at PearlDent?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, thereby assisting in managing customer queries efficiently.
What benefits does the integration of Deskhero's REST API provide to PearlDent?
The integration of Deskhero's REST API allows PearlDent to have a unified view of all customer interactions, enabling them to provide personalized support and improve their customer satisfaction rate.
How does Deskhero help in creating a self-service portal?
Deskhero's knowledge base feature, powered by AI, can automatically generate articles from various file formats and scrape data from the company's website. This makes the process of updating the knowledge base easy and efficient, thereby helping in creating a self-service portal.
* This article provides an example of how a fictive company in the Polishing Teeth industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
