ShinySmiles Inc. has a vast customer base with diverse queries ranging from appointment scheduling, service details, pricing, and more. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The AI-powered search bar in Deskhero has been instrumental for ShinySmiles in handling customer queries. The search bar uses the same AI embeddings to provide enhanced search results, making it easier for the customer support team to find relevant information quickly.
ShinySmiles also utilizes Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to have a unified view of all customer interactions, enabling them to provide personalized support.
With the help of Deskhero's custom fields and structured data lists, ShinySmiles has been able to categorize and prioritize customer queries effectively. This feature has helped them in improving their ticket management process and reducing the overall resolution time.
Moreover, the knowledge base feature of Deskhero has empowered ShinySmiles to create a self-service portal for their customers. The AI capabilities of Deskhero automatically generate articles from word, PowerPoint, PDF files, and even scrape data from the company's website, making the process of updating the knowledge base effortless.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies and enhance search results, thereby managing customer queries efficiently.
How does the integration of Deskhero's REST API benefit ShinySmiles?
The integration of Deskhero's REST API allows ShinySmiles to have a unified view of all customer interactions, enabling them to provide personalized support.
How does Deskhero assist in creating a self-service portal?
Deskhero's knowledge base feature, powered by AI, can automatically generate articles from various file formats and even scrape data from the company's website. This makes the process of updating the knowledge base effortless, thereby assisting in creating a self-service portal.
* This article provides an example of how a fictive company in the Polishing Teeth industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
