Political Pioneers deals with a wide range of client queries and requests every day. With Deskhero's ticket management system, they can effectively manage these requests. The AI capabilities of Deskhero suggest relevant replies based on OpenAI Embeddings from previous tickets and knowledge base articles, significantly improving the efficiency of their support services.
The company also uses Deskhero's custom fields and structured data lists to organize client and campaign information. The AI uses this structured data to provide contextually relevant support. For example, if a client asks for advice on campaign strategies, the AI can pull up data related to their specific campaign and suggest tailored strategies.
Political Pioneers uses Deskhero's knowledge base feature to create a comprehensive resource for their support team and clients. They upload campaign-related documents, which are then transformed into searchable knowledge base articles by the AI. This provides a quick and easy way to find relevant information.
With Deskhero's website scraping feature, Political Pioneers stays updated with the latest political news and trends. The AI scrapes relevant websites and integrates this data into the platform, enhancing the search results and suggested replies with current information.
Lastly, the REST API of Deskhero allows Political Pioneers to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero not only improve the efficiency of their support services but also provide valuable insights that help them deliver better campaign strategies.
How does Deskhero's AI improve the efficiency of support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies to new tickets. This drastically reduces the time required to draft responses and improves the relevance of the responses.
What is the advantage of the knowledge base feature?
The knowledge base feature allows you to upload any document to Deskhero. The AI will then transform these documents into searchable knowledge base articles, providing a quick and easy way to find relevant information.
How does the website scraping feature work?
The website scraping feature allows Deskhero to gather data from relevant websites. This data is integrated into the platform and used by the AI to enhance search results and suggested replies with current information.
* This article provides an example of how a fictive company in the Political Campaigns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
