Campaign Crusaders receives a large volume of inquiries and requests from their clients, ranging from campaign strategy advice to logistical queries. With Deskhero's ticket management system, they can efficiently categorize and prioritize these requests. The AI-powered system leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, drastically reducing response times.
The firm also utilizes Deskhero's custom fields and structured data lists to organize client information and campaign details. This structured data is then used by the AI to provide contextually relevant support and advice. For instance, when a client asks about campaign strategies, the AI can pull up data related to their specific campaign and suggest tailored strategies.
The knowledge base feature of Deskhero is a game-changer for Campaign Crusaders. They upload all their campaign materials, including policies, manuals, and presentations, which are then transformed into knowledge base articles using AI. These articles are easily searchable and provide a rich resource for both the support team and the clients.
Deskhero's website scraping feature allows Campaign Crusaders to stay updated with the latest political news and trends. The AI scrapes relevant websites and integrates this data into the platform, enhancing the search results and suggested replies with up-to-date information.
Finally, the REST API of Deskhero enables Campaign Crusaders to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero not only improve the efficiency of their support services but also provide intelligent insights that help them deliver better campaign strategies.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies to new tickets. This significantly reduces the time required to draft responses.
How does the knowledge base feature work?
You can upload any document, like policies, manuals, or presentations, to Deskhero. The AI will then transform these documents into searchable knowledge base articles.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to gather data from relevant websites. This data is integrated into the platform and used by the AI to enhance search results and suggested replies with up-to-date information.
* This article provides an example of how a fictive company in the Political Campaigns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
