Election Enablers receives a multitude of client inquiries and requests daily. Using Deskhero's ticket management system, they can efficiently manage these requests. The AI capabilities of Deskhero, leveraging OpenAI Embeddings from previous tickets and knowledge base articles, suggest relevant replies, greatly enhancing the speed and quality of their support.
The consultancy also utilizes Deskhero's custom fields and structured data lists to organize client and campaign data. This structured data is used by the AI to provide contextually relevant support. For instance, when a client asks for campaign strategy advice, the AI can pull up data related to their specific campaign and suggest tailored strategies.
Election Enablers makes full use of Deskhero's knowledge base feature. They upload all campaign-related documents, which are then transformed into searchable knowledge base articles by the AI. This creates a rich resource for both the support team and the clients, making it easy to find relevant information.
Deskhero's website scraping feature enables Election Enablers to stay abreast of the latest political news and trends. The AI scrapes relevant websites and integrates this data into the platform, enhancing the search results and suggested replies with up-to-date information.
Finally, the REST API of Deskhero allows Election Enablers to integrate the platform with their existing systems, ensuring a smooth workflow. The AI capabilities of Deskhero not only boost the efficiency of their support services but also provide intelligent insights that help them deliver superior campaign strategies.
How does Deskhero's AI enhance the speed and quality of support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies to new tickets. This greatly reduces the time required to draft responses and improves the relevance of the responses.
How does the knowledge base feature benefit the support team and clients?
The knowledge base feature allows you to upload any document to Deskhero. The AI will then transform these documents into searchable knowledge base articles, providing a quick and easy way to find relevant information.
What is the purpose of the website scraping feature?
The website scraping feature allows Deskhero to gather data from relevant websites. This data is integrated into the platform and used by the AI to enhance search results and suggested replies with current information.
* This article provides an example of how a fictive company in the Political Campaigns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
