CampaignBoost operates a busy platform that connects donors with political campaigns. With a high volume of user inquiries and support tickets, they needed a solution to manage their support services more efficiently.
By implementing Deskhero, CampaignBoost was able to leverage its advanced AI capabilities to streamline their support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies.
This not only improved their response times but also enhanced the accuracy of their responses. The AI's ability to pull information from various sources ensured that the most accurate and relevant information was provided in response to inquiries.
Deskhero's user groups and kanban board features also helped CampaignBoost to better organize their support team and track the progress of support tickets. This led to improved team collaboration and more efficient resolution of support issues.
Overall, Deskhero's AI capabilities have significantly improved CampaignBoost's support services, leading to faster and more accurate responses, better team collaboration, and improved operational efficiency.
How does Deskhero's AI improve support services?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This improves response times and the accuracy of responses.
How does Deskhero help with team collaboration?
Deskhero's user groups and kanban board features help to better organize support teams and track the progress of support tickets, leading to improved team collaboration.
How does Deskhero improve operational efficiency?
By streamlining support services and improving team collaboration, Deskhero helps to improve overall operational efficiency.
* This article provides an example of how a fictive company in the Political Fundraising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
