PolitiFund receives thousands of inquiries daily from potential donors who need assistance navigating their donation platform. The volume of these inquiries was overwhelming their customer support team, leading to slow response times and frustrated donors. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, PolitiFund was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allowed them to find relevant content quickly and generate suggested replies, drastically reducing the time it took to respond to inquiries.
The AI also enhanced their search results, making it easier for their customer support team to find the information they needed to answer complex questions. This led to more accurate responses and a higher level of donor satisfaction.
Additionally, Deskhero's custom fields and structured data lists made it easy for PolitiFund to organize and track their donor interactions. This led to more personalized service and improved donor relationships.
Overall, Deskhero's AI capabilities have transformed PolitiFund's customer support services, leading to faster response times, improved accuracy, and higher donor satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content and generate suggested replies. This drastically reduces the time it takes to respond to inquiries.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings to enhance search results, making it easier for customer support teams to find the information they need to answer complex questions.
How does Deskhero help with donor relationship management?
Deskhero's custom fields and structured data lists make it easy to organize and track donor interactions, leading to more personalized service and improved donor relationships.
* This article provides an example of how a fictive company in the Political Fundraising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
