VoteRaise has an extensive knowledge base that includes policies, manuals, and presentations. Managing this information and making it accessible to their support team was a challenge. They turned to Deskhero for a solution.
With Deskhero's advanced AI capabilities, VoteRaise was able to leverage OpenAI Embeddings from their knowledge base articles and uploaded files. The AI uses this information to find relevant content and generate suggested replies, improving the efficiency of their support services.
Deskhero's AI also enhances their search results, making it easier for their support team to find the information they need. This has led to more accurate responses and a higher level of donor satisfaction.
Additionally, Deskhero's website scraping feature allows VoteRaise to automatically update their knowledge base with the latest information from their website. This ensures that their support team always has access to the most up-to-date information.
Overall, Deskhero's AI capabilities have transformed VoteRaise's knowledge base management and support services, leading to improved efficiency, accuracy, and donor satisfaction.
How does Deskhero's AI improve knowledge base management?
Deskhero's AI uses OpenAI Embeddings from knowledge base articles and uploaded files to find relevant content and generate suggested replies. This improves the efficiency of support services and makes it easier to manage an extensive knowledge base.
How does Deskhero's website scraping feature benefit VoteRaise?
Deskhero's website scraping feature allows VoteRaise to automatically update their knowledge base with the latest information from their website. This ensures that their support team always has access to the most up-to-date information.
How does Deskhero improve donor satisfaction?
By improving the efficiency and accuracy of support services, and ensuring access to the most up-to-date information, Deskhero helps to improve donor satisfaction.
* This article provides an example of how a fictive company in the Political Fundraising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
