Election Watch receives a high volume of queries from citizens, journalists, and other stakeholders about election procedures, candidate profiles, and voting rights. They use Deskhero's ticket management system and AI capabilities to handle these queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The organization uses Deskhero's kanban board and user groups to manage their workflow and ensure that all queries are handled in a timely manner. The AI capabilities of Deskhero enhance the search results within the kanban board, making it easier for team members to track the status of different tasks.
Election Watch has a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhance the search results within this knowledge base, making it easier for team members to find relevant information quickly.
With Deskhero's website scraping feature, Election Watch keeps track of election updates and news from various sources. The AI uses this data to update the knowledge base and improve the suggested replies, ensuring that their responses are always up-to-date and accurate.
Finally, Election Watch uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. This allows them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time taken to draft responses, thereby improving response times.
How does Deskhero help in tracking tasks?
Deskhero's kanban board and user groups help in managing workflow and tracking tasks. Its AI capabilities enhance the search results within the kanban board, making it easier to track the status of different tasks.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems, allowing you to leverage its features across your entire operation.
* This article provides an example of how a fictive company in the Political organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
