Policy Advocates frequently publishes research papers and policy briefs. They use Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files to make these resources easily accessible to the public and their team members.
The organization receives numerous queries about their research and policy recommendations. They use Deskhero's ticket management system and AI capabilities to handle these queries. The AI uses OpenAI Embeddings from previous tickets and uploaded files to suggest replies, greatly improving the efficiency of their customer support.
Policy Advocates uses Deskhero's custom email domains and structured data lists to manage their communication with different stakeholders. The AI capabilities of Deskhero enhance the search results within these lists, making it easier for team members to find relevant contacts or past communications.
With Deskhero's website scraping feature, Policy Advocates keeps track of policy changes and news from various sources. The AI uses this data to update the knowledge base and improve the suggested replies, ensuring that their responses are always up-to-date and accurate.
Finally, using Deskhero's REST API, Policy Advocates integrates the platform with their existing CRM and project management systems. This allows them to leverage the benefits of Deskhero's AI capabilities across their entire operation.
How does Deskhero help in managing communications with stakeholders?
Deskhero's custom email domains and structured data lists help in organizing communications. Its AI capabilities enhance the search results within these lists, making it easier to find relevant contacts or past communications.
How does Deskhero ensure that responses are up-to-date and accurate?
Deskhero's website scraping feature gathers the latest information from specified sources. The AI uses this data to update the knowledge base and improve the suggested replies, ensuring that responses are always current and accurate.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems, allowing you to leverage its features across your entire operation.
* This article provides an example of how a fictive company in the Political organisations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
