PolyWeave Inc. was struggling with a large volume of customer queries and complaints that were not being addressed in a timely manner. They needed a solution that could handle the influx of tickets and provide quick, accurate responses.
With Deskhero's ticket management feature, PolyWeave Inc. was able to organize and prioritize their customer queries effectively. The Kanban board provided a visual representation of the tickets, making it easier for the team to manage their workload.
The advanced AI capabilities of Deskhero played a crucial role in improving the efficiency of their customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries.
Deskhero's comprehensive search bar, powered by AI, made it easy for the customer support team to find relevant information quickly. This feature was particularly useful when dealing with complex queries that required detailed information from various sources.
Overall, Deskhero's advanced AI capabilities have transformed the way PolyWeave Inc. handles their customer support. They have seen a significant improvement in their response times and customer satisfaction rates.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI, which makes it easy to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed information from various sources.
What benefits has PolyWeave Inc. seen since using Deskhero?
Since using Deskhero, PolyWeave Inc. has seen a significant improvement in their response times and customer satisfaction rates. The advanced AI capabilities have transformed the way they handle their customer support.
* This article provides an example of how a fictive company in the Polyester Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
