FiberTech Solutions was looking for a way to empower their customers with self-service options and reduce the load on their customer support team. They decided to build a knowledge base with the help of Deskhero.
Deskhero's feature of generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, made it easy for FiberTech Solutions to create a comprehensive knowledge base. The knowledge base covered a wide range of topics, from basic polyester weaving techniques to troubleshooting common issues.
The advanced AI capabilities of Deskhero enhanced the usability of the knowledge base. By leveraging OpenAI Embeddings, Deskhero was able to provide relevant suggestions and enhance search results. This made it easy for customers to find the information they were looking for.
The AI-powered knowledge base not only reduced the load on the customer support team but also improved customer satisfaction. Customers appreciated the self-service options and found the knowledge base to be very helpful.
Overall, Deskhero's advanced AI capabilities have enabled FiberTech Solutions to provide better customer support and empower their customers with self-service options.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings to provide relevant suggestions and enhance search results. This makes it easy for customers to find the information they are looking for in the knowledge base.
How has the AI-powered knowledge base benefited FiberTech Solutions?
The AI-powered knowledge base has reduced the load on the customer support team and improved customer satisfaction. Customers appreciate the self-service options and find the knowledge base to be very helpful.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes it easy to create a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Polyester Weaving industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
