Boat Bliss receives a large number of customer queries every day. Using Deskhero's ticket management feature, they are able to categorize and prioritize these queries effectively. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest appropriate responses, reducing the response time significantly.
The company also uses Deskhero's AI-powered search bar to quickly locate relevant information from their vast database. This feature uses OpenAI embeddings to enhance search results, allowing the support team to find the necessary information to resolve customer queries swiftly.
Deskhero's AI capabilities also help in generating knowledge base articles from various file types. Boat Bliss frequently updates their policies and manuals, and the AI automatically generates new articles from these files, ensuring the knowledge base is always current without any manual effort.
In addition, Boat Bliss uses Deskhero's website scraping feature to monitor competitors' prices and services. The AI analyzes this data and provides valuable insights that assist Boat Bliss in maintaining a competitive edge in the market.
In conclusion, Deskhero's advanced AI capabilities have revolutionized Boat Bliss's customer support, making it more efficient and effective.
How does Deskhero's AI improve the efficiency of the helpdesk?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses to customer queries. This significantly reduces the response time and improves the efficiency of the helpdesk.
How does the AI-powered search bar enhance search results?
The search bar uses OpenAI embeddings to enhance search results, making it easier to find relevant information from the company's vast database.
How does Deskhero's AI assist in competitive analysis?
Deskhero's website scraping feature collects data from competitors' websites. The AI analyzes this data and provides insights that help the company maintain a competitive edge in the market.
* This article provides an example of how a fictive company in the Pontoon Boat Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
