Pontoon Pioneers handles a high volume of customer queries daily, which range from booking inquiries to technical questions about the boats. The company uses Deskhero's ticket management feature to efficiently organize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest the most relevant responses, significantly reducing the time taken to respond to customers.
The company also leverages Deskhero's AI-powered search bar to quickly find relevant information from their extensive database. This feature uses OpenAI embeddings to enhance search results, making it easier for the support team to find the information they need to resolve customer queries.
Deskhero's AI capabilities also extend to generating knowledge base articles from various file types. Pontoon Pioneers frequently updates their policies and manuals, and the AI automatically generates new articles from these files, keeping the knowledge base up-to-date without any manual intervention.
Furthermore, the company uses Deskhero's website scraping feature to keep track of competitors' prices and services. The AI analyzes this data and provides insights that help Pontoon Pioneers stay competitive in the market.
Overall, Deskhero's advanced AI capabilities have transformed Pontoon Pioneers's customer support, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest the most relevant responses to customer queries. This significantly reduces the time taken to respond to customers.
How does the AI-powered search bar work?
The search bar uses OpenAI embeddings to enhance search results, making it easier to find relevant information from the company's extensive database.
How does Deskhero's AI help with competitive analysis?
Deskhero's website scraping feature collects data from competitors' websites. The AI analyzes this data and provides insights that help the company stay competitive in the market.
* This article provides an example of how a fictive company in the Pontoon Boat Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
